Consumer Rights Protection Centre of the Republic of Latvia
PTAC had a straightforward problem: mandatory training topics that every employee needed to complete, but external courses that were either fully booked or too expensive to send everyone. With Ervy, they started building their own courses for the first time and pushing them out to all 105 employees through Teams. Now they cover everything from cybersecurity to fire safety to team-building, without depending on outside providers.
"We can now create training content tailored specifically to our needs for a much wider group of employees — without the time and resource investment it would have required before." — Indra Leonova, Deputy Director, PTAC
88% active completion rate
Custom training built in-house, first time at scale
Statistics
Public sector
105 employees
Compliance
Industry
Public sector — consumer rights protection
Size
105 employees, Latvia
Challenge
PTAC ran mandatory annual training on cybersecurity, workplace safety, and fire safety, plus needed content specific to their organization that no external provider covered. Popular free courses filled up before they could register enough people. Specialized paid training required minimum group sizes, and sending individuals was expensive. Creating content internally happened rarely — only when someone volunteered on their own initiative. Not everyone who needed training could actually get it.
Use case
Mandatory compliance training, PTAC-specific knowledge, and team-building activities — all built from internal materials and delivered to all 105 employees through Microsoft Teams. 88% of employees completed at least one lesson within the first 30 days. For the first time, PTAC could train everyone without competing for spots in external courses or managing expensive outsourced programs. Analytics gave them full visibility into who completed what and where the gaps were.
Replaced dependency on external training providers
Mandatory training with minimal admin overhead
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